Privacy Policy

Your Privacy Matters

At RelyWay Celina Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services or website, you agree to the practices described here.

Information We Collect

We collect information that helps us provide better towing services to you. This includes:

• Contact Information: Your name, phone number, and email address when you request services
• Location Information: Where your vehicle is located and where you need it towed
• Vehicle Information: Make, model, year, and condition of your vehicle
• Payment Information: Credit card details or other payment method information
• Service Details: Type of service requested, time of service, and any special instructions

How We Use Your Information

We use the information we collect to:

• Provide you with towing and roadside assistance services
• Process your payments securely
• Contact you about your service request
• Send you appointment reminders or service updates
• Improve our services and customer experience
• Comply with legal requirements and maintain business records

Information Sharing

We don't sell your personal information to anyone. We only share your information when it's necessary to provide our services or required by law. This might include sharing information with payment processors, insurance companies (if there's a claim), or law enforcement (if required). Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure servers, encrypting payment information, and limiting access to your personal data to only those employees who need it to provide services. However, no method of transmission over the internet is 100% secure, so we can't guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling them may affect some website features.

Your Rights

You have the right to:

• Request access to the personal information we have about you
• Ask us to correct any inaccurate information
• Request that we delete your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with a data protection authority if you believe we've mishandled your data

Data Retention

We keep your information for as long as necessary to provide services and meet legal obligations. Service records are typically retained for several years for business and legal purposes. After that time, we securely delete or anonymize your information.

Children's Privacy

Our services are not intended for children under 18. We don't knowingly collect information from children. If you believe we've accidentally collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we'll update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: